It’s questions and ACTIONS Friday!
Today’s question comes from Pam, who writes:
A corporate client told me she is going to “bcc” me on some mails. She said it would be useful information, but I wasn’t sure how to respond. I don’t really use BCC myself and not sure I feel right a client bcc’ing me on internal mail.
Am I making too big a deal of this? Should I even say anything or just get the emails and go from there?
Pam, this is an excellent question and something that comes up a LOT in company and government environments. Many people either don’t understand when to use CC, BCC, or neither. Or, the risks of CC and BCC.
(And I’ve literally seen two careers damaged by improper use of BCC…)
Many newer email programs actually hide the BCC field (there’s usually a button or option to enable it), presumably so we don’t go bcc’ing folks on stuff and think more about what we’re sending, why we’re sending it, and to whom we’re sending.
I run into this a lot in our business consulting practice and have some definite opinions about cc, bcc, and email in general.
In today’s episode, I’ll explain the differences, then give specific situations when, and when NOT to use BCC.
Two actions for you:
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Until next time, have a great weekend, be sure to do your homework from today’s episode, and I’ll catch you on the next episode.
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What to Do When Clients Want to Leave You – CLS051
Should You Use the BCC Field in Client Emails? – CLS027
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